Allgemeine Geschäftsbedingungen
Thank you for using our Services. Our "Services" include our website, our app, and the coaching services you connect to through our website or app. Please do read these Terms of Use ("Terms") carefully. By using our Services, you agree to these Terms. If you do not agree to these, do not download or use our Services (if you've already downloaded our app, you will need to delete this immediately). 1. WHO WE ARE AND WHAT THIS AGREEMENT DOES We are Unterleitner Enterprise Ltd, a company registered in Cyprus. Our company registration number is HE462617. These Terms govern your access to and use of our Services. These Terms set out: • your legal rights and responsibilities; • our legal rights and responsibilities; and • certain key information required by law. 2. HOW TO CONTACT US Contacting us. We are here to help. If you wish to contact us for any reason, please email us at paul.u@gmx.at. How we will communicate with you. If we have to contact you, we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us. By signing up to be contacted on our website, you acknowledge that we (or our representative) may contact you to tell you more about our services. 3. HOW YOU MAY USE OUR SERVICES In return for your agreeing to comply with these Terms you may: • download a copy of our website and app onto your personal device and use the Services for your personal purposes only. • if you download our app, receive and use any free app updates with “patches” and corrections of errors as we may provide to you. • order coaching services from us, which we may agree to provide to you on the terms set out below. You must be at least 18 years old or have parental consent to accept these Terms and download or use our Services. If you are under 18 and have parental consent, we recommend that your parents participate in your coaching session and that they advise you on your use of our Services. If you are under 18 years of age and have not obtained your parents' consent to participate in a coaching session with us, we cannot accept you as a client. Any plans delivered as part of the Services (e.g. meal and workout plans) can be accessed online. Access to any plans expires upon termination of the Services (you are therefore encouraged to save/print any plans at your own convenience). 4. USE OF OUR SERVICES ARE AT YOUR OWN RISK (WE ARE NOT PROVIDING MEDICAL ADVICE) We do not offer medical or professional advice which you should rely on. Before starting any exercise or diet program, you should consult your GP or healthcare professional to determine that this is right for you. If you experience faintness, dizziness, shortness of breath or pain while exercising, stop immediately and seek medical advice. Exercise carries certain risk of injury, and you are undertaking these activities at your own risk. Use of any meal plan is entirely your own risk, and you are required to review the contents to verify that any allergies or intolerances that you may have are in line with the plan. Our Services are not a substitute for medical advice or treatment. Our Services are provided for general information and entertainment purposes only. Please take note of the below list of non-exhaustive risks and requirements when using our Services: • Allergies and intolerances that may influence our preparation of nutrition plans must always be communicated in the questionnaire. • Injuries, illnesses and diseases that may influence our preparation of workout plans must always be communicated in the questionnaire. • Always carefully review the contents/ingredients in your meal plan for any foods to which you are allergic or intolerant. • Always make sure that you have enough space when performing any activities. • Make sure that nothing around you can cause harm or movement impairment. • If you choose to use any fitness equipment, doing so is at your own risk. • Restriction on kcal intake can in some cases lead to anxiety, eating disorders, depression, fatigue and other related mental and physical health issues. • Always consult a dietician and/or doctor before beginning any fitness or health program in general. 5. IMPORTANT CAVEATS It is OUTSIDE our scope of practice to PRESCRIBE a specific supplement or a particular dosage to our clients. Specifically, we do not: • Prescribe diets or supplements to treat medical and clinical conditions. • Prescribe diets to treat symptoms of medical and clinical conditions. • Diagnose medical conditions. We offer meal planning inspiration and guidance only, and our meal plans are intended to serve as encouragement to eat lean protein and nutrient-rich vegetables and accommodate your daily requirements for macronutrients. We do not, however, prescribe any meal plans or try to diagnose and/or treat any conditions that you may suffer from. 6. ORDERING COACHING SERVICES You may order our services by signing up through the contact form on our website. We or our sales representative will then contact you to learn more about you and your wishes. If thereʼs a fit between us, you will be sent an email containing the details for your coaching as agreed between us, as well as a payment link. Our acceptance of your order will take place when we email you to accept it, at which point our contract for coaching services will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the coaching services. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, or because we have identified an error in the price or description of the services. Please contact us if you wish to receive the agreement in any of one of these languages. You may at any time change the information in your order until it has been accepted by emailing paul.u@gmx.at. Once an order is accepted, a copy of these Terms will be emailed to you directly together with an order confirmation. Once the order is complete, the Service will be available to you as detailed in your order confirmation. The Service will continue (and these Terms will stay in force) for the duration of your programme. 7. PAYMENT TERMS Any Services to be paid for, will be displayed prior to payment and include an overview of each monthʼs payments. All fees, charges, VAT and delivery costs (if applicable) are included in the price (which will be further specified during checkout). Payment can be all at once (up-front) or in monthly arrears (as specified in the order form). If you agree to receive our paid-for Services (including our coaching services), you will be signed up for payment through a third party service. We use the payment system delivered by Stripe which is commonly used around the world. With automatic signup, your card details will be encrypted during transmission through Secure Sockets Layer (SSL) encryption. This encryption ensures a high level of security regarding unauthorized access to your information. Your payment terms will depend on the precise services that are agreed between you and us. If you agree to receive our paid-for Services (including our coaching services), you will be signed up for payment through a third party service. Any payment via this service will effectively discharge you from your payment obligation. A copy of these payment terms will be set out in your order confirmation. 8. WHOSE DEVICES CAN I USE THE APP ON? You can only download, install and use the App on a device that you own or have permission to use for these purposes. You will be responsible for complying with these Terms and for any use that is made of this App on another device, whether or not you own the device and/or if such use is with your knowledge or consent. 9. IF YOU DOWNLOAD OUR APP, THE APPSTOREʼS TERMS ALSO APPLY The ways in which you can use our app may be subject to the Apple App Store or Google Play Store (each, an App Store) rules and policies, and the App Store's rules and policies will apply instead of these Terms where there are differences between the two. 10. COMPATIBLE DEVICE The app should only be downloaded to and installed on a compatible device. Please read the App Store listing for the app before downloading to ensure that your device is compatible. 11. UPDATES AND CHANGES TO THE SERVICES From time to time we may update and change the Services (including our app and website) to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Please ensure you accept all updates in respect of the Services, including our app. You will be notified of all significant changes to the app and all updates will be provided free of charge. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using our Services (including our app) or the functionality may be reduced. Should an update in itself reduce functionality or your ability to use our Service, you are permitted to cancel your subscription within 30 days from the notification. Please note that the app may be subject to your local laws on the sale of goods and the rules on non-conformity and defects found in such laws apply to the app. 12. YOUR ACCOUNT You must keep any login details such as username, password and security questions confidential and not disclose them to any other person. If you have any reason to believe that they have been compromised, you must promptly reset them using our ‘Forgotten Password' feature. You must not under any circumstances allow any other person to access the platform using your login details. Not only will it affect the functionality of the Services as statistics and tracking will not be correct, but you will also be responsible for any actions taken by a person using your user account, whether or not with your knowledge or consent. Allowing others to access the Services using your login details is a breach of these Terms and may result in your right to use the Services being suspended or us ending your right to use the Services. 13. YOU MAY NOT TRANSFER THE SERVICES TO SOMEONE ELSE We are giving you personally the right to use the Services as set out in these Terms. You may not transfer the Services to someone else, whether for money, for anything else or for free except as permitted under the terms of the App Store. If you sell any device on which our app is installed, you must remove the app from it. 14. YOUR PRIVACY We only use any personal information we collect through your use of our Services in the ways set out in our Privacy Notice https://eu.lenus.io/paulunterleitner/data-policy?locale=en-US. Internet transmissions are never completely private or secure. This means there is a risk that any information you send using our Services (including our website or app) may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted. 15. INTELLECTUAL PROPERTY RIGHTS All intellectual property rights in the Services (including our app and website) throughout the world belong to us and our licensors. The rights in the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Services other than the right to use them in accordance with these Terms. These Terms grant you a personal, non-transferable and non-exclusive right to use our Services. We grant you this right for the sole purpose of receiving the Services as permitted in these Terms. Our Services (including our app and website) are protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms gives you a right to use the Unterleitner Enterprise Ltd name or any of the Unterleitner Enterprise Ltd trademarks, logos, domain names, other distinctive brand features, and other proprietary rights (whether they belong to us or our licensors). All right, title, and interest in and to our Services (excluding content provided by you) are and will remain the exclusive property of us and our licensors. Any feedback, comments, or suggestions you may provide regarding our Services (including our app and website) is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you. We will treat any content you upload via the Services as belonging to us. You must not upload any content unless you have a right to do so and such content complies with the Acceptable Use Restrictions section below. If anyone else suggests our Services or their use in line with these Terms infringes their IP, we are responsible for investigating and defending that claim. 16. LICENSE RESTRICTIONS You agree that you will: • not sub-license or otherwise make available our Services (including the app or any workout or diet plans) to any person without prior written consent from us; • not copy the Services (including our app and website), except as part of the normal use of the Services or where it is necessary for the purpose of back-up or operational security; • not translate, merge, adapt, vary, alter or modify, the whole or any part of the Services (including the app and website); • not combine or incorporate the Services in or with any other programs, except as necessary to use the Services on devices as permitted in these Terms; • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Services, nor attempt to do any such things, unless to the extent as expressly permitted by applicable laws; • comply with all applicable laws and regulations that apply to the technology used or supported by the Services. 17. ACCEPTABLE USE RESTRICTIONS You may use our Services (including our app and website) only for lawful purposes. You must: • not use the Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms; • not act fraudulently or maliciously; • not access, use, distribute or transmit malicious code, such as viruses, or harmful data, into the any Services (including the app or website) or any operating system; • not infringe our intellectual property rights or those of any third party in relation to your use of the any Services; • not transmit any material that is defamatory, discriminatory, threatening, obscene, sexually explicit, offensive or otherwise objectionable in relation to your use of any Services; • not use the any Services in a way that could damage, overburden, impair or compromise our systems or security or interfere with other users; and • not collect or harvest any information or data from any Services or our systems or attempt to decipher any transmissions to or from the servers running any Services. Further, if you take part in the group chat functionality in our App, you must: · not spread dangerous information or misinformation (e.g. inspire other users on the App not to eat); · not discuss or organize criminal activities; · not engage in spam/promotions; and · not engage in hate speech, body-negativity or bullying. We reserve the right to delete your content and/or account permanently if we find that you violate these rules. 18. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU Limitations to the Services. We have not developed our Services to meet your every need. To the extent we provide any personalized exercise routines or diet plans, you recognize that you carry these out at your own risk. If you have any concerns about these Services and your health, you must consult your GP or healthcare professional. You use the information provided through the Services at your own risk. Although we make reasonable efforts to update the information provided by the Services, we make no representations, warranties or guarantees, whether express or implied that such information is accurate, complete or up to date. You may receive advice from third parties through the Services however we accept no liability for any advice received from third parties using the Services. Please back-up content and data used with the app. We recommend that you back up any content and data used in connection with the app, to protect yourself in case of problems with the app or the Services. We are not responsible for delays outside our control. If our supply of the coaching services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to discuss your potential rights to end the contract and receive a refund for any services you have paid for but not received. 19. COMPLAINTS In cases where our service does not correspond with the content of the agreement, you have the right to file a complaint for up to 2 years from the date of purchase. A complaint can be made, for example, regarding any errors or defects that are not in accordance with what was promised in the agreement. If the buyer does not file a complaint within two years from the time the service was received, the right to claim the error is forfeited. Please see the contact information below which you can use to process a complaint: Unterleitner Enterprise Ltd, HE462617 Georgiou Karaiskaki, 11-13 CARISA SALONICA, Flat/Office 102 Pervolia, 7560, Larnaca, Cyprus paul.u@gmx.at 20. WHAT WILL HAPPEN IF YOU DO NOT GIVE REQUIRED INFORMATION TO US We may need certain information from you so that we can supply our coaching services to you, for example, on your body and wellbeing, including height, weight, body statistics, workouts, mood, meals, nutrition and general wellbeing. We will contact you to ask for this information. We will not be responsible for supplying services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 21. WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES Our Services may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them. 22. ENDING THIS AGREEMENT The agreement is entered into either (i) for a fixed term or (ii) as an ongoing subscription, in accordance with the offer and the order confirmation sent to you after the purchase has been completed. The rules for termination depend on your type of agreement: (i) Fixed-term agreement: The agreement is valid for the agreed time period and terminates automatically thereafter. No notice of termination is required from you. However, you may always terminate the Agreement earlier by providing one (1) monthʼs notice. In this case, termination takes effect on the first day of the billing period following the end of both the notice period and any agreed commitment period. (ii) Ongoing subscription: The agreement runs until further notice, subject to a one (1) month notice period. The termination takes effect on the first day of the billing period following the end of the notice period and any agreed commitment period. If the agreement is not terminated, it continues automatically under these terms. If you don't comply with these Terms (including failure to pay). We may end your rights to use the Services at any time by contacting you if we reasonably believe that you have not complied with these Terms in a serious way. This may include if you fail to make a payment. If what you have done can be put right we will give you a reasonable opportunity to do so. If we end your right to use the Services in this way, we may retain payments you have already made to cover our costs and/or compensate us for our losses resulting from your failure to comply. We may end the contract if it becomes impossible or impractical to provide our Services (or a part of the Services like the app). If we decide to suspend or stop providing any part of our Services in this way, we will let you know if we are going to do this. If you have paid for our Services in advance, you may be entitled to a proportionate refund of the money you have paid in advance and for the time you havenʼt been able to use our Services because we have ended the contract. Exercising your right to change your mind. By accepting these terms, you agree that you can access digital content in the form of workouts, training programmes and meal plans before your normal 14-day withdrawal period has expired. Therefore, you expressly waive your right of withdrawal from the moment you access your digital content. Until you get access, you have the right of withdrawal under the general rules of the Consumer Contracts Regulations. We recommend that notice of withdrawal is given digitally by email to paul.u@gmx.at. The notice must be sent before you have gained access to the Digital Content. In the subject field, we recommend you write "Withdrawal". You can also choose to use the standard withdrawal form, which you can download at https://eu.lenus.io/paulunterleitner/withdrawal-form?locale=en-US. Your legal rights. We are under a legal duty to supply services that are in conformity with this contract. Nothing in these Terms will affect your legal rights. 23. WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE We have the right to transfer our rights and obligations under these Terms to another company or entity. This may, for example, occur in connection with a business transfer, a merger, or a change in our corporate form. We remain responsible for ensuring that the transferee fulfills the agreement correctly toward you. We will always inform you in writing if such a transfer takes place, and we will, of course, ensure that the transfer does not affect your rights under these Terms. 24. YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. 25. THIRD PARTY RIGHTS The App Store and its group of companies can enforce these Terms on our behalf to ensure you comply. Other than this, third parties do not have any rights to enforce these Terms. 26. IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 27. EVEN IF WE DELAY IN ENFORCING THESE TERMS, WE CAN STILL ENFORCE IT LATER Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your failure to comply with these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 28. GOVERNING LAW AND JURISDICTION These Terms are governed by Cyprus law, provided that this choice of law does not affect the protection you enjoy under the mandatory law of your country of residence. You can bring legal proceedings in respect of the Services in the competent courts. 29. ALTERNATIVE DISPUTE RESOLUTION If you want to complain about the Service, feel free to contact us by writing an email at paul.u@gmx.at. Your complaint will be duly processed in accordance with market practices without undue delay. We always attempt to resolve any disputes in good faith between the parties before alternative dispute resolution is utilized. Alternative dispute resolution is a process where an independent body evaluates the facts of a dispute and seeks to resolve them without you having to go to a court of law. Last updated: 3/16/2026
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