Personal Data we obtain
We (and our service providers) collect this personal data from you when you:
• purchase products or services from us, including a coaching subscription.
• submit any information through this website.
• create an account with us, or otherwise sign up for our services.
• opt in to or otherwise receive marketing from us or our representatives.
• choose to participate in our customer feedback surveys.
• communicate with us via third-party social media websites.
• contact us, correspond with us, or otherwise provide information to us.
When you visit our website and/or app, we (and our service providers) may use cookies (please see
our cookie policy separately on our website) and other technologies to automatically collect the
following information on you:
• technical information, including your IP address, your login information, browser type and
version, device identifier, location and time zone setting, browser plug-in types and versions,
operating system and platform, page response times and download errors.
• information about your visit, including the websites you visit before and after our website and
products you viewed or searched for.
• length of visits to certain pages, page interaction information (such as scrolling, clicks and
mouseovers) and methods used to browse away from the page.
Within our app you may choose to:
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• record a fitness activity, for example a run. You must first allow the app to access your
location. Then the app will access your location data from the moment you start recording the
activity until the moment you stop the recording. To ensure that your full activity is recorded,
we need to continue to access the location data if the app is in the background during the
activity. You can remove the permission at any time by adjusting your device settings.
• import your history of fitness activities from Apple Health or Google Fit. You must first allow
the app to access your data from these sources. We will then use Google APIs to receive the
information. Our use of information received from Google APIs will adhere to Google API
Services User Data Policy, including the Limited Use requirements.You can remove the
permission at any time by adjusting your app settings.
While you are generally free to choose to what extent you share your personal data with us, please
note that opting to not share such personal data may limit our ability to provide our service and our
performance of the contract you have entered with us.
How we use the information we obtain
We use the personal data we collect from and about you for the following purposes:
• to set up and manage your online account.
• to provide our services to you, which may include
• designing tailored meal and workout plans.
• monitoring changes or adaptations in your body to improve your coaching cycle, and
to combine information we receive and collect (e.g. from updates you provide on
your body transformation) to provide you with a more personalised experience and
to make informed decisions about future coaching to best facilitate your
improvement. This also provides vital statistics which we use to better understand
the efficacy of different approaches to dieting and workouts.
• a history of your fitness activities, including (where eligible) duration, distance,
speed, activity type and heart rate, as well as an overview of your fitness
progression.
• access to the chat functionality, including a group chat with other clients, where you
may post and communicate.
• to provide you with information about our products and services (provided you have either
consented to this or we by other means are allowed to reach out to you for marketing
purposes).
• to process your payments.
• to notify you of any changes to our services that may affect you.
• to comply with our legal obligations to keep internal (financial) records.
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The legal bases for which we collect, use, transfer or disclose your personal data include:
• the performance of our contract obligations with you (see article 6(1)(b) of the GDPR).
• our legitimate interests (see article 6(1)(f) of the GDPR), which include: improving our offerings
as a business; personalising our services and interactions with you, to better meet your needs
as a customer; and detecting and preventing fraud.
• compliance with our legal obligations (see article 6(1)(c) of the GDPR).
• to the extent we send you information on our products and services for marketing purposes,
we will either ask for your consent (in accordance with article 6(1)(a) of the GDPR) before
processing your information in this way or process your personal data based on our legitimate
interests (in accordance with article 6(1)(f) of the GDPR - the legitimate interests are stated
above).
Pictures that you choose to share with Unterleitner Enterprise Ltd are used by us solely for tracking
your progress and will never be shared on our website or social media unless you give your explicit
consent hereto.
The use of consent for processing of your health data
In order for us to be able to deliver customized meal- and workout plans to you, we may process
certain health data provided by you, including information on allergens, information that might reveal
obesity or specific injuries or other relevant information related to your physical or mental health
status. In addition to the legal bases described above, the legal basis for our processing of your health
information is Article 9 (2) (a) of the GDPR, which means that we will ask you for your explicit consent
to allow us to process your health data prior to you becoming a client with us. Further, you may choose
to make certain information public yourself e.g. by sharing personal information with us directly or to
other people through the group chat. In this case, the legal basis is Article 9, (2) e) cf. Article 6 (1) b) of
the GDPR.
You may at any time withdraw your consent to us processing your health data. However, you should be
aware that if we are prevented from processing relevant personal data, including information on any
allergens, information that might reveal obesity or specific injuries or other relevant information related
to your physical or mental health status, we will not be able to provide you with our services
(customized meal- and workout plans based on your unique needs).
Third Parties, including processing by Lenus eHealth ApS
The security of your personal data is extremely important to us. We do not sell your personal data to
any third parties, and we never will.
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Access to your personal data is only provided to carefully selected third parties, including:
• our service providers who help us to provide our services to you, such as our infrastructure
and IT service providers. These include Lenus eHealth ApS and Stripe, who support our
business by providing technical infrastructure services, analysing product performance,
providing technical assistance and facilitating payments. We note therefore that Lenus eHealth
ApS may process your personal data as data processor on behalf of us. However, Lenus
eHealth ApS may also act as an independent data controller in limited cases. You can read
more about Lenus eHealth’s processing of your personal data as data controller (including
cookies) here: https://lenusehealth.com/privacy-policy/. You can read more about Stripe’s
processing of your personal data as a data processor here: https://stripe.com/en-dk/privacy.
• our regulators, law enforcement agencies or other public authorities and organisations if we
are required to disclose your personal data by law.
• potential buyers and their advisors in case of a business transfer, such as in connection with a
reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the
receiving party agrees to treat your personal data in a manner consistent with this Privacy
Notice.
Our website may, from time to time, contain links to and from the websites of our partners, or
affiliates. If you follow a link to any of these websites, please note that these websites have their own
privacy notices and that we have no control over how they may use your personal data. You should
check the privacy notices of third party websites before you submit any personal data to them.
How long we retain your personal data for
Your personal data will only be stored for as long as necessary for the purposes for which they were
collected and only to the extent permitted by applicable laws. When we no longer need to use your
information, we will remove it from our systems and records and / or take steps to promptly anonymise
it so that you can no longer be identified from it (unless we need to keep your information to comply
with legal or regulatory obligations to which we are subject).
We adhere to the retention periods listed in the below table. As a general rule, we erase or anonymise
your personal data according to the time limits stated below unless it is necessary that we continue to
store them.